Terms and Conditions

Welcome to Amethyst Media Services! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use our services.

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

SMS Terms & Conditions

By opting into SMS communications from Amethyst Media Services through our website forms or other contact methods, you consent to receive text messages regarding customer support, project updates, appointment coordination, service notifications, and promotional communications.

Message frequency may vary depending on your interaction with our services. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website at amethystmediaservices.com.

Consent to receive SMS messages is not a condition of purchase. Mobile opt-in information and consent are never shared with third parties or affiliates for marketing purposes.

REFUND POLICY

Amethystmediaservices refund policy will be nil if;

You have chosen a special package.
The primary design concept has been approved.
You have demanded revisions.
The cancellation has been made due to reasons non-related to the company.
The company has not been contacted for more than 2 weeks of project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
The client will not be entitled to any refunds after 7 days, from the date of purchase.
Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Refund requests will not be entertained once the logo/website designs are approved.
A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Amethystmediaservices holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Amethystmediaservices. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To claim your refund in accordance with our refund policy, follow the following steps:

You can claim your refund by:

Call us at +1 (213) 260-9131
Sending us an Email

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Amethystmediaservices, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

WE OFFER SATISFACTION GUARANTEE

Our unlimited revisions policy is to make sure that you are satisfied.
We aim at exceeding your expectations and strive to accomplish it.
We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package, the minimum time required is 2 business days.
In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Amethystmediaservices keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

YOU agree that Amethystmediaservices is not liable for any correspondence from email address (es) other than the ones followed by our own domain “jflasco@amethystmediaservices.com” or/and any toll free number that is not mentioned on our website. Amethystmediaservices should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Amethystmediaservices Website.
We are not responsible for any damages caused due to other contact details not provided by us.
Project activation charges will apply if client fails to respond over a period of 45 days.
We take full responsibility of all the information provided through our official domains.

Acceptance of Terms

By using our website and services, you agree to these Terms and Conditions, our Privacy Policy, and any other policies or guidelines we may provide. We reserve the right to update these Terms at any time without prior notice. Your continued use of our services after any changes constitutes acceptance of the new terms.

Services Provided

Amethyst Media Services offers a range of technology solutions, including but not limited to media and IT consulting, custom software development, networking solutions, server management, and cloud services. Detailed descriptions of our services are available on our website.

Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that any information you provide is accurate, complete, and up-to-date.

Intellectual Property

All content, trademarks, and other intellectual property on our website are owned by or licensed to Amethyst Media Services. You may not use, reproduce, or distribute any content from our website without our express written consent.

Payment Terms

Payment for our services is due according to the terms specified in your service agreement. We reserve the right to suspend or terminate services if payment is not received as agreed. All fees are non-refundable, except as required by law.

Limitation of Liability

To the fullest extent permitted by law, Amethyst Media Services is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or website. Our total liability for any claim related to our services shall not exceed the amount paid by you for the services in question.

Indemnification

You agree to indemnify and hold harmless Amethyst Media Services, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or related to your use of our services or violation of these Terms.

Termination

We may terminate or suspend your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of State of California. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in United States.

Contact Information

For any questions about these Terms and Conditions, please contact us at:
Amethyst Media Services
Phone: 818-288-0519
Email: jflasco@amethystmediaservices.com
Location: Glendale California 91204